The Financial Impact of Consumerization – The Hidden Costs

BYOD Financial CostsExecutives and IT leaders are struggling to understand the true costs and benefits of IT consumerization and it’s not difficult to see why. Even a cursory Google search on the subject throws up as many questions as it does conflicting answers. The reason is that no comprehensive research has been conducted into the financial impact of such programs before.

That’s why Trend Micro recently decided to take the bull by the horns and commission Forrester Consulting to conduct a rigorous, scientific study – interviewing over 200 IT leaders in the US, UK, France, and Germany. With the results we have begun to build an accurate picture for the first time of what organizations are measuring in their BYOD programs and the cost impacts, in order that IT leaders can go away and begin to formulate for themselves an effective cost benefit analysis.

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The Financial Impact of Consumerization – BYOD boosts productivity.

BYOD Financial BenefitsIT strategists and commentators alike have been talking about the cost impacts and benefits of the Consumerization of IT for years. However, no-one seems to agree on what’s actually going on out there from a financial perspective. Why? Because no one has managed to formulate an effective framework for measuring the financial impact of consumer-grade technology on the enterprise. IT managers are effectively flying blind with only a vague notion of what to measure and how to measure it.

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The Financial Impact of Consumerization – You can’t manage what you don’t measure

Most Scrutinized BYOD Expense ItemsThe Consumerization of IT is a trend even the most parochial IT manager has surely heard of by now. It’s sweeping through enterprises across the planet with no regard for legacy, tradition or order and can be seen as either the most exciting or terrifying thing to happen to IT in the past decade, depending on where you stand.

For many IT managers, unfortunately, the prevailing attitude is still “why should I allow it?”. They are clinging on to the old paradigm whereby IT controlled and dictated the purchasing and ongoing management of technology used by employees. This attitude just will not stand any longer – consumerization is happening, and it needs to be managed in as financially efficient a manner as possible.

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Managing consumer technology in the enterprise

“Corporate IT needs to change mindset to better support the business “

Talking regularly* about the consumerization of IT can often make one sound like a broken record, but the economic, security and management challenges it throws up for enterprises are too important to ignore.

The problems boil down to a lack of control, which can be described in two key ways. IT departments of course are built on policies, planning and predictability, but the introduction of technology from the consumer sphere, even when purchased centrally by IT teams for use in the enterprise, creates its own problems. Read more of this post

The Battle of the Titans: What it all means for IT managers caught in the middle

“Adapt, accept and manage: a BYOD mantra for corporate IT”

ANY CHARACTER HERE

RIM and Apple: two firms with more contrasting current fortunes you could not wish to imagine. The once high-flying Canadian BlackBerry-maker, for so long the darling of IT managers and beloved of time-starved execs the world over, has lost its way as rivals from the consumer space start to eat into its core enterprise business. Then there’s the phenomenon that is Apple, the Cupertino giant molded into the slick, stylish consumer success story it is today by the late Steve Jobs. You’re probably as likely in many organizations to see staff using an iPhone for work as a BlackBerry today, which makes two recent announcements from the tech giants all the more interesting for what they say about the firms’ respective strategies and what it all means for IT managers caught in the middle. Read more of this post

Consumerization Talks at the Mobile World Congress 2012

My interview with Nelson Pereyra of bnetTV.com at the Showstoppers event during the Mobile World Congress 2012 in Barcelona. BYOD, Consumerization and Mobile Security.

Nelson Pereyra:  Hello, I’m Nelson Pereyra from bnetTV. Welcome to Showstopper 2012 in Barcelona. And with us is Cesare Garlati, Senior Director of Mobile Security at Trend Micro. How are you doing, sir?

Cesare Garlati:  Very well, thank you for having me.

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Consumerization Talks – Sharing the Stewardship of Mobile Data

An interview with Philippe Winthrop

Managing Director
The Enterprise Mobility Foundation

 

 

 

According to Gartner, the consumerization of IT is the most significant trend affecting the IT Industry in the next ten years. As the Managing Director of The Enterprise Mobility Foundation, how would you describe the impact that this trend is having on the members of your organization?

Your IT department, like IT functions everywhere, is charged with managing corporate applications, preserving the security of your company’s lifeblood, and complying with government and industry regulations. Meanwhile, a torrent of mobile devices, neither issued nor owned by the organization, is pouring down on you. Don’t feel alone. The BYOD storm has been raging for two years, and you would be surprised how many companies are struggling to put a strategy in place to manage it. For example, an enormous bank—whose name and geography I can’t disclose—is still thinking about PIN functionality and email and calendaring, rather than application development and management. In this mobile conundrum, they and many other companies are only looking to their IT department for direction.

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Consumerization 101 – Employee Privacy Vs. Corporate Liability

Three pitfalls your BYOD program can’t afford to ignore.


Mary D. joined MD&M Inc. in 2009. Being an Apple enthusiast, she was quite excited to learn that the company offered an innovative BYOD program that allows employees to use their own iPhone for work. As part of the new hire package, Mary signed the acceptable use policy and was granted access to corporate email on the go.

Mary’s started having performance problems in her second year, and her manager put her on notice. After six months, Mary was terminated. When her manager clicked the ‘terminate’ button within the company’s HR system, a series of automated tasks were initiated, including the remote wipe of all information on Mary’s iPhone.

As it turned out, Mary had been performing poorly because her son John was dying of cancer. Just a few weeks before Mary was terminated, her husband took a picture of her and his son using Mary’s iPhone. It was the last photo Mary had of her son, and MD&M Inc. unknowingly destroyed it. Mary sued the company for damages.

Just how much is the last photo of a mother and son worth? Attorneys and expert witnesses sought to answer that question. They arrived at $5 million.

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Talking with the first Director of Consumerization

My interview with Dan Raywood, Online News Editor, SC Magazine.

http://www.scmagazineuk.com/talking-with-the-first-senior-director-of-consumerisation/article/212901/

Talking with the first senior director of consumerisation
Dan Raywood – SC Magazine
September 27 2011

It is almost a year since I was told that 2011 would be the year of consumerisation, and I recently met one executive who has been gifted with managing the challenge.

Ever since I was introduced to the concept of the ‘consumerisation of IT’ (to give it its full title), I have been given opinion, perspective, research and solutions to address and mitigate the problem.

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Trend Micro Consumerization Report 2011

An increasing number of organizations take a strategic approach to Consumerization by providing IT support for personal devices and by deploying new IT tools to secure and manage them.


This online survey was conducted in June 2011 in the U.S., Germany and Japan among IT personnel responsible for endpoint operational management and/or messaging and collaboration operations. Respondents needed to be part of an organization with at least 500 employees worldwide. A total of 600 surveys were collected equally distributed across countries and industry verticals.

Consumerization reaches the tipping point

Data shows that the majority of companies surveyed already allow employees to use their personal devices for work-related activities. On an aggregate, 56% of the

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