Consumerization Talks with Ken Dulaney, VP Gartner Research

“This is the fashion business, not the PC business … most of our clients today say if they were to have an auditor come in and audit them across all the technologies in use, that they would fail.”


The consumerization of IT will be the single most influential technology trend of this decade, says Gartner, and companies are already well aware of it as the wrestle with the growing influence of smartphones, tablets, social media, and on and on. And while this growth does bring risks, too many companies make the mistake of trying to stop all together the influx of consumer IT. What potential benefits can the consumerization of IT yield for your organization? Why is a strategic approach an imperative for attaining those benefits? And what risks will you have to contend with? Below is an excerpt of my recent conversation with Ken Dulaney, Vice President and distinguished analyst in Gartner Research. Ken answers these questions, and more importantly, reveals the solutions and best practices  to turn consumerization into a competitive advantage.

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Sleeping with the enemy

Ever wondered how your mobile manners rank? Read through the results of the latest iPass survey to see how your mobile etiquette compares to others.


iPass just published the latest edition of the Global Mobile Workforce Report. Along with the usual great insights on mobile device penetration (now 98%) and mobile applications usage this time the iPass survey reveals some more personal habits with regard to the use of mobile technology – including its use in the bedroom. Here are some nuggets from the report. Read through to see how your mobile etiquette compares to others.

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Consumerization of Enterprise Mobility

The lack of a strategic approach to the Consumerization of Enterprise Mobility creates security risks, financial exposure and a management nightmare for IT.

Employees around the globe are increasingly becoming more mobile as wireless devices and mobile data networks become ubiquitous, simple to use and affordable. The business benefits of extending enterprise data and applications to mobile workers are already apparent. These benefits include higher productivity, higher customer satisfaction and higher talent retention, to name just a few. Many recent studies from Gartner, IDC, Forrester and others point out that almost half of the U.S. workforce is already mobile and away from the primary work location for more than 20% of the time. Typologies of mobile workers may include road warriors, field workers, day extenders – checking email from home before going to the office, business travelers, tele-workers and so on. In fact, it is probably fair to say that every worker is already an occasional mobile worker as the traditional boundaries of the office have blurred into homes, hotels, conference centers, airports, busses, trains, airplanes and many other commercial venues such as coffee shops and malls.

Increasingly, a company’s ability to compete depends on enabling these mobile workers so they can be productive wherever they are. However, this is much easier to say than to do. Enterprise mobility comes with its own unique blend of strategic and operational challenges:

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